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Refund policy

Our items are carefully packaged, handled and inspected before every shipment. We make sure that every product is working properly, new and undamaged before it is shipped out. Unfortunately everything is possible and items may happen to have defects. Please check every package and/or product upon arrival, inspect for missing items or if the shipping package appears to be damaged please refuse the package and ask the carrier to send it back to Desert Barber & Beauty Supply.

You have 7 Days to report any problems and/or missing parts on your products, after that you will continue to have the manufacture warranty as back up if anything were to happen. CUSTOMER IS RESPONSABLE FOR SHIPPING COSTS WHEN SENDING ITEMS BACK. Unwanted items are refundable, exchanged or credited as long as they are not open or used (shipping charges are not refundable). In order to report any issues with your products, YOU MUST SEND US AN EMAIL COMMUNICATING ANY PROBLEMS YOU HAVE ENCOUNTERED. NOTE; EMAIL IS THE ONLY AND PROPER WAY TO REPORT AN ISSUES AND REQUEST A REFUND. Please email us to: Arsenalbarbersupply@gmail.com (include your order number in the email)

When there is an exchange or return on a product , you are responsible to properly package the returned/exchanged item. Any products that are returned with damaged boxes, parts, scratched etc…will not be accepted if such damage was due to customers poor packaging. Please return the packages the same way we shipped it out to you, by using bobble wrap, wrapping paper, foam etc in order to avoid any damage to the product. 

Non refundable items include any:

Clipper/Trimmer/Shaver Blades, Liquids, Scissors/Shears, Straight Razors, Razor Blades, Chemicals, Aerosols, Gels, Pomades, Shaving Gels, Shaving Liquids and enhancement liquids. 

Desert Barber & Beauty Supply is not responsible for any stolen, wrong delivery, inaccurately confirmed delivered or lost in transit packages after they have been placed in the possession of the chosen shipping company. If you have any issues regarding the just mentioned, immediately contact the shipping carrier in order to let them know the problem. You can also contact us through email; dbarbersupply@gmail.com if you need your tracking number. 

Every product sold out of the United Stated is a FINAL SALE.. As mentioned before, we make sure that every item is working properly, new and undamaged before it is sent out. Please always check your items upon arrival making sure everything is complete. If the package seems to be damaged, please refuse it. If you decide to cancel your order but is already in transit, please refuse the package as well and ask the driver to send it back to Desert Barber & Beauty Supply to get refunded. Refusing the package makes sure that the items go back to us at no extra shipping cost. Be aware that orders outside of the United States may take longer to arrive than predicted, we are not responsible if this happens because we are not the shipping carrier. If you have this issue make sure the shipping company right away. 

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